Pagero Trust Center
Our Trust Center is your resource for learning more about our terms and how we work with security, privacy, sustainability and ethics.
Trust through transparency
Your trust is our constant priority. We are dedicated to delivering secure, ethical and sustainable solutions that not only help you meet regulatory requirements but that also reflect our commitment to transparency and integrity. On this page, you will find detailed information about our security practices, data privacy measures and contractual terms related to Pagero's products and services, as well as insights into our corporate social responsibility work conducted as part of the broader Thomson Reuters family.
What do you want to learn more about?
Information security
At Pagero, the security of our systems and customer data is deeply woven into our operations. Our ISO certifications attest to our compliance with international standards, and a comprehensive array of reports highlights the extensive efforts we undertake to provide our customers with secure and compliant solutions.
Certifications and audit reports
Gosocket services
Health applications
*These links lead to condensed versions of the reports; full versions are available upon request.
Safeguarding privacy
We are committed to maintaining high privacy standards and continuously work to ensure that our solutions enable our customers to meet their obligations under applicable privacy laws. Our comprehensive policies and procedures are designed to integrate privacy into our operations and services. This commitment is further reinforced by our ISO 27701 privacy certification.
Data processing agreement
Privacy notice
List of sub-processors
View the trusted third parties that assist Pagero in processing customer data as part of our services.
Third-country transfers
Learn what you need to know about third-country transfers when using Pagero’s services.
Our sustainability journey
We have been steadily working within an ESG framework to reduce our environmental footprint, serve as a forward-thinking service provider and achieve the highest standards for good governance. Now as a part of Thomson Reuters, our sustainability work follows the Global Reporting Initiative (GRI) standards, ensuring our actions as a group are measurable and accountable.
Pagero's ESG goals
Environment
A fundamental part of our sustainability work is our core business offering: helping companies fully digitalize document creation, transactions, and archiving — significantly reducing carbon emissions linked to paper use. Our positive impact increases as our customer base grows. Across our every one of our offices worldwide, we adhere to local compliance regulations for energy, water and waste, and aim to achieve 95% fossil-free office power by 2030. See our Sustainability Report below for more about our initiatives.
Social
One of our core belief statements is "People make Pagero," which underscores our commitment to being a responsible and supportive employer, keenly aware of the impact we have on our communities. We strive to create a workplace where diversity, equity and inclusion are central, fostering a culture of respect and opportunity for all employees. As part of a larger group, we actively promote ethical business practices, uphold human rights and support social justice initiatives that make a positive difference.
Governance
The talk must be walked. We are a leading provider of compliance solutions for companies globally, making our own adherance to all relevant laws, regulations and standards foundational for us as a company. This involves implementing various trainings, conducting external and internal audits and maintaining appropriate documentation. Our governance policies and practices demonstrate our commitment to responsible behavior and fostering trust with stakeholders and customers.
Pagero’s Sustainability Report 2023
Thomson Reuters’ Social Impact and ESG Report 2023
Our actions and decisions matter. Learn about how we are making an impact at scale and measurably reducing Scope 1, 2 & 3 greenhouse gas emissions as part of the Science Based Targets initiative.
Guided by ethics
Our global presence means we operate under a wide variety of different laws, but our unchanging constant is our set of values and ethical principles. Our Code of Business Conduct and Ethics sets forth high ethical standards for how we operate. It applies to all directors, officers, employees, contingent workers and any third party acting on our behalf and guides how we engage internally and externally.
How we work with ethics
Group Code of Conduct
Supplier Code of Conduct
The UK Modern Slavery Act
Group Code of Conduct
Read the Thomson Reuters Code of Conduct for more information on the ethical principles upheld by Pagero.
Learn moreSupplier Code of Conduct
We are committed to developing relationships with suppliers that operate under ethical standards equivalent to our own.
Learn moreThe UK Modern Slavery Act
Read more about due diligence in our supply chain and other ethics-related initiatives adherent to the UK Modern Slavery Act.
Learn more
Group Code of Conduct
Read the Thomson Reuters Code of Conduct for more information on the ethical principles upheld by Pagero.
Learn more
Customer agreements
Becoming a Pagero customer is designed to be simple and straightforward. To ensure a smooth onboarding experience, we provide open access to all of our agreement terms. Here you can review our Master Subscription Agreement and our Support and Service Level Agreements.
FAQ
Ask us anything
We help companies worldwide comply with relevant regulations, both at home and abroad. Reach out with any questions you may have.
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